Privacy Policy

Last updated: 11 February 2026

At Crafted, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

 

1. Information We Collect

When you visit our website, we may collect:

Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party providers)

Automatic Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and browsing behaviour (via cookies and analytics tools)

 

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your purchase
  • Respond to customer service inquiries
  • Send marketing emails (only if you opt in)
  • Improve our website and customer experience
  • Prevent fraud and ensure security

We only collect information necessary to provide our services.

 

3. Email Marketing

If you join our newsletter, we may send you updates about new products, limited drops, and brand news.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

 

4. Payment Information

All payments are processed securely through trusted third-party payment providers. We do not store your full card details on our servers.

 

5. Cookies

Our website uses cookies to:

  • Improve site functionality
  • Analyse traffic
  • Enhance your browsing experience

You can adjust your browser settings to refuse cookies if you prefer.

 

6. Sharing of Information

We do not sell or rent your personal information.

We may share limited information with:

  • Payment processors
  • Shipping providers
  • Website and analytics service providers

This is only to the extent necessary to operate our business.

 

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no method of transmission over the internet is completely secure.

 

8. Your Rights

In accordance with applicable data protection laws (including South Africa’s Protection of Personal Information Act – POPIA), you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at:

hello@wearecraftedza.co.za

 

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

hello@wearecraftedza.co.za